Introduction
G66 values the privacy of every player who uses our platform. This Privacy Policy explains in detail how G66 collects, uses, stores, and protects your personal information when you browse the website, use the mobile app, or interact with any of our services.
By registering an account or continuing to use the G66 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform and to contact our support team for any further enquiries.
This policy applies to all G66 users, including visitors who browse the website without registering an account. G66 complies with internationally recognised data protection principles and applicable personal data protection laws.
Information We Collect
G66 collects several categories of information to ensure our services run smoothly, securely, and in compliance with legal requirements. This information is collected directly from you or automatically when you use our platform.
Information You Provide Directly
- Full name, date of birth, and ID card or passport number
- Email address and mobile phone number
- Current residential address
- Bank account details, account number, and bank name
- Identity verification documents (KYC) such as a copy of your MyKad or passport
- Communication records with the g66 support team
Information Collected Automatically
- IP address and geographic location information based on IP
- Device type, operating system, and browser version
- Gaming activity data including betting history, deposits, and withdrawals
- Game session time and duration
- Cookie data and similar tracking technologies
- Technical logs and system error reports
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC verification & fraud prevention |
| Contact | Email, phone | Communication & account recovery |
| Finance | Bank account, transaction history | Deposit & withdrawal processing |
| Technical | IP, device, browser | Security & fraud detection |
| Games | Betting history, activity | Responsible gaming & services |
How We Use Your Data
All information collected by g66 is used for clear and legitimate purposes. We do not use your data for any purpose beyond what is stated in this Privacy Policy without obtaining your prior consent.
- Account Management: Create, verify, and maintain your account on the G66 platform.
- Transaction Processing: Process deposits, withdrawals, and account balance management securely.
- Identity Verification (KYC): Ensure all users meet age and eligibility requirements under applicable laws.
- Fraud Prevention: Identify and prevent fraudulent activity, money laundering, and platform abuse.
- Responsible Gaming: Monitor gameplay patterns to identify signs of problem gambling and offer assistance to players who need it.
- Service Improvement: Analyse usage data to improve the platform, introduce new features, and enhance the user experience.
- Communication: Send important notifications about your account, transactions, and platform updates.
- Marketing (with consent): Notify you about relevant promotions and bonus offers, subject to your communication preferences.
Information Sharing
G66 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, in certain situations, G66 may need to share your data with the following parties to ensure services run properly and remain legally compliant:
Trusted Service Providers
G66 works with selected third-party service providers to support platform operations, including payment processors, KYC service providers, gaming platform providers, and customer support services. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Legal Requirements
G66 may be required to disclose your information to relevant authorities when mandated by law, court order, or regulatory directive. This includes disclosure to financial intelligence units for anti-money laundering (AML) purposes.
Business Transfer
If g66 is involved in any merger, acquisition, or asset sale, user information may be transferred to the successor entity. You will be notified before your data becomes subject to a different privacy policy.
Data Security
Data security is the highest priority at G66. We implement multiple layers of technical and organisational protection to ensure your personal information remains safe from unauthorised access, theft, or misuse.
- 256-bit SSL Encryption: All communications between your device and g66 servers are encrypted using the latest TLS protocol.
- Data-at-Rest Encryption: Sensitive data stored in G66's databases is encrypted using AES-256 standards.
- Tiered Access Control: Only authorised G66 staff with a legitimate need are permitted to access user data, with every access recorded in an audit log.
- 24/7 Security Monitoring: Automated monitoring systems detect and alert on any suspicious activity in real time.
- Penetration Testing: G66 conducts regular security testing by independent cybersecurity experts to identify and address any system vulnerabilities.
- Two-Factor Authentication (2FA): The 2FA feature is available to all users to add an extra layer of protection to your account.
Cookies & Tracking Technologies
G66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit the G66 website.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly. Without these cookies, some platform features will not be available. These cookies cannot be disabled.
- Performance Cookies: Gather information about how you use the platform, such as the most frequently visited pages. This data is used to improve website performance.
- Functional Cookies: Save your preferences such as language, region, and display settings to personalise your experience.
- Analytics Cookies: Help G66 understand overall platform usage patterns for continuous improvement purposes.
Managing Your Cookie Preferences
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the G66 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.
Your Privacy Rights
As a g66 user, you have certain rights regarding your personal data. g66 respects and supports the exercise of these rights in accordance with applicable data protection laws.
You have the right to request a copy of all personal data we hold about you.
You have the right to request correction of inaccurate or incomplete data.
Under certain circumstances, you can request that your personal data be deleted from our systems.
You can request that the processing of your data be restricted under certain circumstances.
You can request your data in a machine-readable format for transfer to another platform.
You can object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the g66 support team via the 24/7 live chat available on our platform. We will process your request within 30 business days of receipt, subject to identity verification.
Data Retention & Deletion
G66 retains your personal data for as long as your account is active or for as long as necessary for the purposes stated in this Privacy Policy. Data retention periods are also subject to applicable legal and regulatory requirements.
- Active account data is retained for as long as your account remains active on the G66 platform
- Financial transaction records are retained for a minimum of seven years in accordance with financial compliance requirements
- Customer support communication logs are retained for two years
- KYC data is retained for five years after account closure in accordance with AML legal requirements
- Upon expiry of the required retention period, data will be securely deleted or anonymized
Privacy Policy Amendments
G66 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements to our services. The latest update date will always be displayed at the top of this page.
If there are material changes to how we handle your personal data, g66 will notify you via in-platform notifications or your registered email within a reasonable time before the changes take effect. Continued use of the g66 platform after such notice constitutes your acceptance of the amended policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the g66 support team is available via live chat 24 hours a day, 7 days a week. We are committed to resolving any privacy issues promptly and professionally.